Central Operations Specialist

1 month ago

London, Greater London, United Kingdom Amazon Digital UK Limited Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Central Operations Specialist. As a key member of our operations team, you will be responsible for driving operational excellence through meticulous pre-launch checks, effective problem-solving, and continuous process optimization.

Key Responsibilities
  • Conduct thorough pre-launch checks of high-value content, utilizing cutting-edge automation tools to ensure accuracy and efficiency.
  • Perform Root Cause Analyses (RCAs) to identify and address operational issues, preventing their recurrence.
  • Dynamically update and refine Standard Operating Procedures (SOPs) in response to new insights and technologies, maintaining operational agility.
  • Collaborate with cross-functional teams to enhance operational workflows and customer experience.
A Day in the Life

As a Central Operations Specialist, you will focus on the rigorous day-to-day operations, including continuous process checks and improvement initiatives. You will drive innovation in publishing capabilities by influencing and partnering with the engineering and tech teams.

About the Team

Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability.

Requirements
  • Experience in program or project management
  • Experience with Excel
  • Strong analytical skills and proficiency in data analysis tools
  • Excellent communication skills and the ability to work effectively in a team environment
  • Proven track record of problem-solving and process improvement
Preferred Qualifications
  • Knowledge of Lean principles and DMAIC methodology
  • Experience in MS Access and SQL
  • Experience with digital content delivery systems and workflows
  • Familiarity with automation tools and methodologies
  • A passion for technology and innovation, with a continuous learning mindset

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