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    Blackpool, Blackpool, United Kingdom Allegiance Technology Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an experienced IT Support Specialist to join our team at Allegiance Technology. As an IT Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues, installing and configuring hardware and software, and...

IT Support Specialist

2 months ago

Blackpool, Blackpool, United Kingdom Allegiance Technology Full time

Job Summary:

Allegiance Technology is seeking a skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and on-site visits.
  • Troubleshoot and resolve technical issues with hardware, software, and network infrastructure.
  • Install, configure, and maintain computer systems, networks, and peripherals.
  • Develop and implement technical solutions to improve client satisfaction and reduce technical issues.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Document and maintain accurate records of technical issues and resolutions.

Requirements:

  • Strong technical knowledge of computer systems, networks, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; degree in computer science or related field preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.