Care Services Manager

4 weeks ago

Croydon, Greater London, United Kingdom Home Instead Full time

Job Overview

As a Field Care Supervisor at Home Instead, you will play a vital role in supporting our care consultations, service reviews, and client support plans. You will be responsible for conducting staff supervisions and client QA's, creating, updating, and auditing client care plans, and maintaining accurate client and Care Professional records on Home Instead software and People Planner.

Key Responsibilities

  • Support care consultations, service reviews, and client support plans.
  • Conduct staff supervisions and client QA's.
  • Create, update, and audit client care plans.
  • Maintain accurate client and Care Professional records.
  • Conduct client and Care Professional introductions.
  • Build and maintain positive relationships with clients, their families, and other professionals.
  • Carry out client reviews and actions accordingly.
  • Support and mentor Care Professionals.
  • Provide support to the Client Experience team.
  • Maintain regular contact with clients and Care Professionals.
  • Participate in on-call duties as required.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy.

Requirements

  • Level 3 NVQ in Health and Social Care or equivalent.
  • Experience in the care sector delivering personal care services.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering high-quality care to clients.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills and ability to build rapport quickly.
  • Confidence in using care management technology.
  • Understanding of confidentiality and current legislation.
  • Good working knowledge of IT systems and virtual communication platforms.
  • Full driving license and means of transport if required.

About Us

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. We encourage applications from all sections of the community and are an equal opportunities employer.

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