Chief Proposition Officer
3 weeks ago
Role Overview
We are seeking a Chief Proposition Officer to lead our efforts in enhancing the Customer Value Proposition, improving the overall customer experience, and driving innovation in the public transport sector.
Key Responsibilities
- Develop and maintain target customer journeys for the 'on bus' and 'off-bus' experience
- Identify key pain points and opportunities to enhance the customer experience
- Own a set of group work-streams to improve our customer proposition, working with stakeholders both in central group and collaboration with teams across 18 regional businesses
Requirements
- Experience in leading the end-to-end development of innovative propositions and products
- Strategic mindset, results-oriented, and excellent analytical skills
- Strong leadership skills, with a track record of building and motivating high-performing teams
What We Offer
- Defined Contribution pension scheme with employer contributions
- Death in Service cover
- 5 weeks holiday plus bank holidays
- A Stagecoach Bus travel pass for you and a companion
- Access to the Hapi platform with retail and leisure discounts
- Private medical insurance
- Access to our Employee Assistance Program
Location
Stagecoach Shared Service Centre One Exchange, 20 Railway Road Stockport SK1 3SW
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