Customer Service Support Professional

5 days ago


Scunthorpe, North Lincolnshire, United Kingdom Ongo Recruitment Ltd Full time
Job Summary

We are seeking a highly motivated and professional individual to join our team as a Customer Service Apprentice. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a genuine interest in the healthcare sector.

This role will involve providing administrative support to our medical practice, ensuring that patients receive a high level of care and attention. You will be responsible for maintaining accurate records, handling patient queries, and working closely with our team to ensure seamless delivery of services.

About the Role

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. As a Customer Service Apprentice, you will have the opportunity to develop your skills and knowledge through day release training, studying towards a Customer Service Level 2 qualification.

You will be expected to work Monday to Friday, 37.5 hours per week, with occasional flexibility required to meet business needs. We offer a competitive salary of £6,400 per annum, which reflects the importance we place on our employees' contributions to the success of our organization.

Key Responsibilities
  • Provide administrative support to the medical practice, including reception duties and completion of administrative tasks.
  • Handle patient queries and concerns in a professional and courteous manner.
  • Maintain accurate patient records and update them as necessary.
  • Work closely with the team to ensure seamless delivery of services.
Requirements

To be successful in this role, you will need:

  • Excellent communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • A genuine interest in the healthcare sector and a desire to deliver exceptional customer service.

We are an equal opportunities employer and welcome applications from all qualified candidates.


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