Customer Service Representative

2 weeks ago

Leeds, Leeds, United Kingdom iQ Student Accommodation Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our site-based customer service team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our students, ensuring they feel at home in our accommodation.

Key Responsibilities:

  • Provide excellent customer service to students, responding to their queries and concerns in a timely and professional manner.
  • Act as a point of contact for students, providing information and support on a range of topics, including accommodation, facilities, and services.
  • Work closely with other teams, including maintenance and facilities, to resolve issues and ensure a smooth living experience for our students.
  • Develop and maintain strong relationships with students, providing a high level of customer satisfaction and loyalty.
  • Contribute to the development and implementation of customer service initiatives, ensuring we continue to deliver exceptional service to our students.

What We're Looking For:

  • A positive and team-oriented individual with excellent communication and interpersonal skills.
  • Experience in a customer-facing role, preferably in a similar industry or environment.
  • Able to work independently and as part of a team, with a flexible approach to working hours and tasks.
  • Highly organized and able to prioritize tasks effectively, with a strong attention to detail.
  • Able to maintain confidentiality and handle sensitive information with discretion.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a dynamic and forward-thinking organization, committed to delivering exceptional customer service.
  • A supportive and collaborative team environment, with opportunities for professional development and growth.
  • A range of employee benefits, including [insert benefits here].

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