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Customer Care Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Care Coordinator to join our team at Corepeople Recruitment Limited. This is a permanent role based in the North Durham area, working for a leading house builder.
The Role:
The Customer Care Coordinator will be the main point of contact for customers once they have moved into their new home. You will be responsible for liaising with subcontractors and suppliers in respect of all customer care issues, as well as managing the diary of the Customer Care Technician.
Main Responsibilities:
- Liaise with customers and subcontractors to establish an excellent after-sales/maintenance response to all complaints/queries
- Be professional, courteous, and punctual in all dealings with customers and external partners
- Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
- Liaise with customers, suppliers, site managers, and subcontractors to ensure that all associated works are carried out at agreed times
- Ensure all materials and labour required is available prior to starting works
- Plan and monitor the work of the customer care technician in advance to ensure continuation of work
- Liaise with Site Managers and the Construction Director prior to arranging any meetings with customers
- Maintain an efficient, effective filing system, keeping records up to date at all times
- Monitor and report to the Management Team the performance of the sub-contractors
- Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified
- Effectively liaise with management, maintenance supervisor, subcontractors, and suppliers to ensure minimum response times to customer care issues
- Liaise with the external out-of-hours call handling provider
The Ideal Candidate:
We are looking for an individual with strong customer care experience, ideally from a house builder background. You will be a team player with excellent communication skills and the ability to work effectively in a fast-paced environment.
Remuneration:
The salary for this role is £25,000 to £27,000 per annum.
How to Apply:
If you are a motivated and experienced individual looking for a new challenge, please apply for this role through Corepeople Recruitment Limited. We look forward to hearing from you.
