IT Support Specialist
4 weeks ago
Job Summary:
We are seeking an enthusiastic and motivated IT Support professional to join our team at Royal Devon NHS Hospital. As an IT Support Specialist, you will play a crucial role in supporting the hospital's IT services, providing first-line support for IT queries, and escalating more complex problems to 2nd line support.
Key Responsibilities:
- Provide technical support for hospital staff and stakeholders, resolving IT-related issues and escalating when necessary.
- Maintain accurate records of all reported incidents and service requests.
- Deliver excellent customer service, ensuring a positive experience for all hospital staff and stakeholders.
Requirements:
- Previous experience in a Service Desk, IT Support, Telephony, or similar customer support role.
- A genuine interest in IT and the desire to expand your knowledge and skills.
- Ability to work in a shift pattern, including nights for the initial months.
- Good communication and problem-solving skills.
- Living within easy commuting distance of Royal Devon NHS Hospital, Wonford.
What We Offer:
- Competitive pay with holiday pay included.
- A structured shift pattern for work-life balance.
- Ongoing training and development in IT support.
- The opportunity to transition to day shifts after 3-6 months.
Job Type: Full-time, Fixed term contract
Pay: £14.69 per hour
Expected hours: 37.5 per week
Work Location: In person
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