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Customer Experience Specialist
1 month ago
We are seeking a highly motivated and customer-focused individual to join our Maersk Customer Service team in Felixstowe. As a Customer Experience Consultant, you will play a key role in delivering exceptional service to our clients and driving business growth.
Key Responsibilities- Deliver a high level of customer service to clients, professionally and efficiently at all times.
- Liaise with internal and external stakeholders to ensure seamless communication and collaboration.
- Continuously innovate and improve service delivery to meet client needs and increase business efficiency.
- Process documents accurately and timely, in line with company policies and guidelines.
- Produce reports and statistics as required, including client KPI reporting.
- Monitor supplier performance and identify areas for improvement.
- Support clients in problem-solving by building a deep understanding of their business and challenges.
- Proactively identify challenges in client supply chain processes and suggest solutions to optimize them.
- Passion for customer satisfaction and service excellence.
- Previous experience in Logistics (desirable).
- Ability to use logical and analytical skills to solve complex problems.
- Ability to meet tight deadlines and work in a fast-paced environment.
- Expertise with Microsoft applications: Word, Excel, Outlook.
- Good telephone manner and strong customer service mindset.
- Outstanding attention to detail.
As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, and more. We value employees and focus on continuous improvement and personal development.
We are an equal opportunities employer and welcome applications from all qualified candidates. We actively work to address systemic bias and support representation. If you require any reasonable adjustments to your recruitment process, please let us know.
