Retail Customer Experience Specialist

6 days ago


London, Greater London, United Kingdom Charles Tyrwhitt Full time
Company Overview
Charles Tyrwhitt, a leading shirt manufacturer, aims to make it easy for men to dress well. Our flagship store is located on London's famous Jermyn Street, with Global Head Office in London Bridge and an office in Manhattan.

Job Description
We are seeking a highly skilled Retail Customer Experience Specialist to work in our Jermyn Street store. The ideal candidate will have experience in customer service led roles in fast-paced retail or hospitality environments within large teams. Key responsibilities include ensuring exceptional customer service, managing customer relationships, and working closely with sales and operations teams to achieve store goals. Additionally, the role involves some sales assistant duties, stock accuracy and management tasks, visual merchandising, and adhering to health and safety guidelines.

Salary and Benefits
The estimated salary for this position is £25,000-£30,000 per annum, depending on experience. Benefits include an excellent bonus scheme, uniform allowance, cycle to work scheme, relocation packages, season ticket loans, fun fund for parties and team building events, and professional development opportunities through the Tyrwhitt Academy.

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