Retail Store Operations Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Frasers Group Full time

Role Overview

We are seeking a highly motivated and experienced Store Manager to lead our retail store in Edinburgh, United Kingdom. As a Store Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring exceptional customer service.

Key Responsibilities

  1. Lead and inspire a team of retail professionals to achieve store goals and objectives
  2. Develop and implement strategies to maximize sales, profitability, and customer satisfaction
  3. Ensure compliance with company policies, procedures, and visual merchandising standards
  4. Manage inventory levels, conduct regular stock checks, and optimize product placement
  5. Analyze sales data and key performance indicators to make informed business decisions
  6. Recruit, train, and develop store staff to maintain a high-performing team
  7. Handle customer inquiries, complaints, and feedback professionally and efficiently
  8. Collaborate with regional management to implement company-wide initiatives
  9. Maintain a clean, organized, and safe store environment for customers and employees
  10. Oversee cash management and financial reporting for the store
  11. Stay informed about industry trends and competitor activities to drive store performance

Requirements

  • Proven experience as a Store Manager or in a similar retail management role
  • Background in fashion or luxury retail
  • Strong leadership skills with the ability to motivate and develop a high-performing team
  • Excellent customer service skills and a passion for delivering exceptional shopping experiences
  • Detail-oriented with strong organisational and time management abilities
  • Outstanding communication skills, both verbal and written
  • Ability to work in a fast-paced environment and make quick, effective decisions
  • Experience in inventory management and loss prevention techniques
  • Proven track record of meeting or exceeding sales targets and KPIs
  • Flexibility to work retail hours, including evenings, weekends, and holidays
  • Knowledge of retail industry trends and best practices
  • Commitment to promoting company values and fostering a positive store culture

What We Offer

  • Basic rate salary £33,542 per annum
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • We offer a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

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