Commercial Claims Manager

2 weeks ago


London, Greater London, United Kingdom Entain Full time
Job Title: Commercial Claims Manager

Entain is looking for an experienced Commercial Claims Manager to join our team. The successful candidate will be responsible for handling a range of Commercial claims, including Employers & Public Liability, Property, Motor Fleet, Cyber, and Personal Accident & Travel.

Key Responsibilities:
  • Provide claim handling and settlement advice to claims outsourcer.
  • Brief incident investigators and claims outsourcer on new and existing claims as appropriate.
  • Ensure all Entain stakeholders are advised and kept advised on individual claims and market claims developments as appropriate.
  • Liaise with insurers and provide advice/guidance as appropriate on individual claims.
  • Liaise with defence solicitors and provide guidance/support as appropriate on individual claims.
  • Review and authorise claims bordereaux payments to outsourced claims handler and approve settlements within the deductible.
  • Work with Group Finance and external actuaries to maintain an adequate claims reserve for claims below the insurance deductible.
  • Carry out other tasks as may reasonably be required by the Company.

Key Accountabilities:

  • Monitor and challenge where appropriate, the performance of claim outsourcers and defence solicitors.
  • Lead and carry out audit and performance reviews of claims outsourcers.
  • Assist preparation of company insurance requirements and insurer renewal submissions on all insurance covers, in particular, Motor, Employers & Public Liability, and Property Damage & Business Interruption.
  • Ensure an uninsured loss recovery programme is in place and where appropriate, ensure recovery of any uninsured losses.
  • Undertake analysis of claims data and report to operating divisions, including Health and Safety and other teams as required.
  • Work with internal stakeholders to collate, verify, and present claims loss information to insurers.
  • Negotiate claims settlement amounts with insurers when required.
  • Work with internal stakeholders on risk management initiatives and internal policies, such as Motor Fleet Accident Management and ad hoc motor fleet and driver enquires.
  • Provide advice and guidance on supplier insurance requirements to internal legal team.
  • Provide ad hoc support on all insurance and insurance claims matters as required.
  • Deal with day-to-day enquiries.
  • Deputise for the Head of Insurance as required, including dealing with renewal of the insurance programme, providing and managing advice to senior colleagues, and enabling our broker to market our insurance requirements.


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