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Assistant Reception Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom Hotel Du Vin Full time

Job Title: Assistant Reception Manager

Job Summary:

We are seeking an experienced and skilled Assistant Reception Manager to join our team at Hotel Du Vin. As a key member of our hotel operations, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Manage the front desk and reception area, ensuring a high level of customer satisfaction and service quality.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with the hotel team to ensure seamless communication and coordination.
  • Monitor and maintain accurate records of guest interactions and feedback.
  • Contribute to the development and implementation of hotel policies and procedures.

Requirements:

  • Proven experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in CMS software, such as Opera, is an asset.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development within the company.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality brand and contribute to the success of our hotel.

About Hotel Du Vin:

Hotel Du Vin is a leading hospitality brand that offers a unique and exceptional guest experience. We are committed to providing outstanding service and creating memorable moments for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.