Technical Operations Specialist

2 days ago

Woking, Surrey, United Kingdom ION Full time
Job Title: Operations & Technical Engineer

We are seeking a highly skilled Operations & Technical Engineer to join our global team. As a key member of our technical support team, you will be responsible for overseeing and testing the deployment of direct delivered software, providing technical support for these products, and collaborating with other departments to deliver our service to clients.

Key Responsibilities:
  • Investigate incidents assigned to you by the Service Desk and prioritize them accordingly.
  • Keep the internal incident tracking system up to date and maintain a knowledge of the software supported, including database structure and configuration files.
  • Oversee and test the deployment of direct delivered software and deal with unexpected events or failures that limit clients' use of the supported systems.
  • Carry out application and capacity system checks to identify and resolve issues before they impact clients.
  • Develop strong working relationships with other departments to assist with the delivery of our service to clients.
  • Work closely with 3rd party vendors and exchanges regarding software upgrades and market events.
  • Adhere to 'best practice' and department procedures for client communications, incident progression, and investigation.
  • Participate in the team shift patterns and assist with weekend work and out of hours escalation when required.
Required Skills, Qualifications, and Experience:
  • Hold an IT, numerate, or business-related degree or equivalent experience.
  • Have an enquiring mind with an analytical and proactive approach to problem-solving, even when under pressure.
  • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance.
  • Ability to troubleshoot and approach problem-solving in a logical manner.
  • Able to use your own initiative, with good attention to detail.
  • Technical Operations Analysts need to be dynamic, resilient, and objective, delivering rapid and accurate solutions to the incidents raised by customers.
  • Excellent written and verbal communication skills.
  • A confident and professional manner.
  • Able to manage your own time and a changing workload.
  • Co-operative approach to working with team members and other departments.
  • Able to view situations from a customer perspective and act accordingly.
  • A strong desire to develop a deep understanding of financial markets and business flows and system functionality.
  • Working knowledge of networks and network infrastructure is desirable.

About ION:

We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

We have over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk.

We have over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.

Our ever-expanding global footprint, cutting-edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

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