Professional Services Consultant

3 weeks ago


London, Greater London, United Kingdom LexisNexis Risk Solutions Full time
About the Role

We are seeking a Professional Services Consultant to join our team at LexisNexis Risk Solutions. As a key member of our Business Services vertical, you will support and deliver the onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform.

With your expertise in RiskNarrative's product suite, you will provide valuable insight and guidance to customers, presenting, analysing, problem solving, training and configuring the RiskNarrative platform to ensure the best experience for our customers while delivering projects in a timely manner.

Key Responsibilities:

  • Using your knowledge of RiskNarrative's product suite to provide expert advice to customers
  • Delivering bespoke on-boarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
  • Working closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service
  • Supporting and guiding business customers through the full life-cycle of on-boarding, meeting timescale requirements

Requirements:

  • Experience of implementing and configuring bespoke customer SaaS products
  • Demonstrate use of REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks
  • Able to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service

Estimated Salary: £45,000 - £60,000 per annum, depending on location and experience.



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