Field Service Engineer

5 days ago

Harrogate, North Yorkshire, United Kingdom Avidity Science - EMEA Full time
About the Role

Avidity Science - EMEA is seeking a highly skilled Field Service Engineer to join our Service team in the UK. As a Field Service Engineer, you will be responsible for providing exceptional service to our clients in the Healthcare and Scientific Research market.

Key Responsibilities
  • Carry out on-site preventive maintenance visits and electrical/mechanical fault finding of equipment, including water treatment and laboratory systems, repairs, and emergency response visits.
  • Perform commissioning and installation work on laboratory equipment, such as lab water products, CO2 incubators, autoclaves, and air flow cabinets, and provide after-sales technical and commercial support.
  • Work from technical documents, including installation manuals, maintenance manuals, etc.
  • Complete required service documentation to the required level and complete call reports.
  • Work within a team to provide the best customer experience, communicate with our Service Office team daily.
  • Maintain car stock inventory of spare parts.
  • Follow Health and Safety Procedures.
  • Perform other duties as assigned.
Requirements
  • NVQ or higher in Mechanical, Electrical, or Chemical Engineering or similar, or proven experience.
  • A full UK driving license is required.
  • Experience of working as a Service Engineer, Test Engineer, or in a field-based technical support role is essential.
  • Working knowledge of electrical/mechanical equipment is essential.
  • Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
  • Knowledge of the Healthcare and Scientific market is desirable but not essential.
  • Good organizational skills with an eye for detail and the ability to prioritize workload and manage multiple tasks.
  • Passionate about providing a first-class service to our customers. Willing to react to customer needs at short notice.
  • A professional and diligent approach to your work and communication with colleagues and customers. Able to work as part of a team and on your own.
  • Strong verbal and written communication skills, with the ability to communicate at all levels in a clear and concise manner.
  • A good level of IT competency; knowledge of PLC controls and Business CRMs.
  • Spoken French and German language skills are an advantage (as a team, we also support customers outside of the UK).
What We Offer
  • Competitive salary.
  • Pension contributions matched up to 8%.
  • Death in service life assurance (3x Salary).
  • Enhanced family leave (inc. Maternity, Paternity, and Shared Parental).
  • Vitality Private Healthcare.
  • Health Cash Plan.
  • Employee Assistance Programme.
  • Cycle to work scheme.
  • Workplace Nursery Scheme.
  • Octopus Money Coach Service.
  • Discounted Shopping vouchers.
  • Team social activities.

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