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Front of House Ambassador

2 months ago

London, Greater London, United Kingdom Jobs in Fitness Full time
{"title": "Front of House and Customer Service Role", "description": "Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Front of House and Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients.

Key Responsibilities
  • Provide exceptional guest experiences through all communication channels, including face-to-face interactions, phone calls, email, and live chat.
  • Manage and close all in-bound communications, ensuring a follow-up note or action has been set in the guest profile to continue relations.
  • Liaise with the wider team to efficiently solve guest queries and share requests outside the GE realm to the relevant internal team.
  • Work with HR to manage system adjustments and guest communications for any emergency class cancellations or last-minute schedule changes.
  • Highlight 'how-to's' and features to support a seamless class experience for our guests, when online classes are taking place.
  • Actively engage with the marketing team to know first-hand our products and services, including any timely campaigns and events to give relevant advice to guests.
  • Monitor and efficiently respond to feedback, both in-studio and online.
  • Open and close the studio.
Requirements
  • You are a people person; you are approachable, warm, relatable with a high level of emotional intelligence.
  • You are positive, confident, and naturally 'service-oriented' with an in-built desire to make someone's day.
  • You are self-motivated, curious, resilient, not easily overwhelmed and can handle yourself in challenging situations.
  • You are flexible with your working hours between 06:00 - 21:00 and across weekdays and weekends.
  • You understand health, movement, and being well - without having to be an expert.
  • You are passionate about what we do and feel aligned on our brand purpose.
  • Experience in a customer-facing role; ideally within wellness, retail, or hospitality.
  • Great verbal and written communication skills.
  • A practical problem-solver with the ability to process a variety of requests.
  • Computer literate & tech savvy.
What We Offer
  • Competitive salary, holiday allowance, and statutory benefits + contributions.
  • Unlimited drop-in classes in studio and a Brand team discount on additional studio class packs.
", "company": "Jobs in Fitness"}