Administrative Specialist

3 weeks ago

London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time
Exciting Opportunity for Administrative Support

An exciting opportunity has arisen for candidates to join the Urology Team at Imperial College Healthcare NHS Trust as an Administrative Specialist. This role will involve providing administrative support to the team, ensuring a smooth patient pathway and high-quality patient experience.

Main Responsibilities:
  • Provide administrative support to the clinical teams, ensuring efficient patient management in accordance with referral to treatment targets and agreed timescales.
  • Respond to telephone and email enquiries from patients, carers, and external parties in a polite and professional manner, maintaining accurate records and taking appropriate action in a timely manner.
  • Ensure that letters and other relevant documentation reach the appropriate people within agreed timeframes, recording all correspondence on the Trust's patient administration system.
  • Book and reschedule appointments as required.
  • Receive post and deal with routine correspondence, undertaking follow-up action as directed by the administration manager.
  • Utilise computerised tracking systems to locate case notes and investigation results.
  • Maintain patient information on the appropriate patient information system.

About the Role:

This is a unique opportunity to work in a dynamic and supportive environment, contributing to the delivery of high-quality patient care. The successful candidate will be highly motivated and organised, with excellent communication skills and the ability to work well under pressure.

Requirements:

  • Able to demonstrate strong organisational skills and attention to detail.
  • Competent use of IT systems and ability to learn.
  • Ability to work to own initiative or as part of a team.
  • Clear and effective communication skills, including a professional telephone manner.
  • Good interpersonal skills.

Benefits:

This role offers a competitive salary of £25,000 per annum, plus a range of benefits including career development opportunities, flexible working, and a staff recognition scheme. Additionally, you will have access to optional benefits such as Cycle to Work, car lease schemes, season ticket loan, and membership options for onsite leisure facilities.

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