Repair Operations Coordinator
24 hours ago
We are working closely alongside a Local Authority in Enfield to assist with the appointment of an Operational Repairs Planner on a 3-month contract highly likely to be extended at client's discretion.
For this role, we are seeking a skilled and experienced individual who can efficiently schedule appointments with customers for responsive and programmed works using available technology and reporting tools. The successful candidate will have excellent understanding of building processes required and be able to manage trade staff work schedules to maximise productivity levels.
The primary responsibilities of this position include:
- Responsible for scheduling all appointments with customers for responsive and programmed works
- To ensure that repairs are planned based on the appropriate time required for the works to be completed wherever possible on the first visit
- To continually manage the trade staff work schedule to maximise and ensure high productivity levels
- To ensure that emergency orders are completed in the statutory required targets
- Using own initiative proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion
Required skills and qualifications for this role include:
- Experience of working within operational support/business administration or Educated to A Level standard or Level 3 NVQ in business administration
- Experience of using work scheduling/planning systems ICT or manual
- Customer service skill relating to defusing service failure conflicts
Please note that you should be available to work immediately or at short notice, and have the right to work in the U.K. We will interpret your application as permission to submit your CV to this role unless you advise us otherwise.
The salary for this position is £16.54-£20.71 per hour.
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