Sales Associate

3 weeks ago


Sunderland, Sunderland, United Kingdom Frasers Group Full time

Job Title: Sales Associate

Company Description:

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

We offer a luxury lifestyle that is as traditional as it is modern, with an innate attention to detail and a timeless style.

Job Description:

We are seeking a Sales Associate to join our team, who will be responsible for providing exceptional customer service and sales support.

Key Responsibilities:

  • To greet customers with a sincere and warm welcome and ensure they are aware you are there to help
  • To ask open questions to find out customers' needs
  • To recommend, select and locate the correct merchandise for customers' needs
  • To provide information about in-store offers, promotions and store cards
  • To receive and process cash and card transactions
  • To be aware of latest trends and remain fully updated on product knowledge
  • To maintain a customer-friendly and customer-focused environment at all times
  • To guarantee a high level of customer service at all times
  • To educate and guide customers about Flannels, the brands and the product we sell
  • To offer alternatives and add-on sales as and when necessary
  • To ensure store standards are complete and the store is prepared for the next trading day
  • To comply with all Flannels policies and procedures at all times

Requirements:

  • Excellent communication skills
  • Able to work effectively within a team environment
  • Customer-focused
  • High level of personal energy to drive projects to completion
  • Confident and assertive
  • Positive and enthusiastic with a can-do attitude
  • Passion for fashion retail
  • Fashion-conscious and trend-aware
  • Flexible and reliable

Additional Information:

This role has no guaranteed hours of work, hours of work can therefore vary from week to week and, as a result, there may be weeks when no hours of work are offered.


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