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Front of House Team Member

2 months ago

Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

Front of House Team Member Opportunity

We are seeking a skilled and enthusiastic Front of House Team Member to join our team at German Doner Kebab in New Street, Birmingham.

About the Role

As a Front of House Team Member, you will be responsible for delivering exceptional guest service, ensuring that every guest has a great experience and wants to return to us.

Key Responsibilities

  • Support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service.
  • Process guests' orders through the POS system, deliver orders to the kitchen, and assist in preparing and packing food and beverages.
  • Ensure that the portion of food being packed or served looks appealing and promote additional food items to compliment the guest experience and increase sales.
  • Process sales, provide guests with receipts, and deliver food.
  • Greets every guest in a genuine and warm manner, answers the telephone, and deals with an enquiry.
  • Assemble and package orders to the brand standard, keep all guest areas clean, sanitary, and tidy, and ensure that all orders are fully complete and ready to be received by the guest.

Key Skills and Knowledge

  • Ability to speak clearly and listen attentively to guests and other team members.
  • Ability to maintain a clean and smart appearance, display a positive and enthusiastic approach to all tasks, and exhibit a cheerful and helpful attitude.
  • Adapts to changing business volume levels with a sense of urgency, can demonstrate a complete understanding of the menu and allergens, and be able to follow instructions to achieve brand standards.
  • Ability to fill in daily paperwork in line with GDK standards and maintain the ability to be cross-trained in all areas of the kitchen and front counter.

What We Offer

Working for German Doner Kebab, we can offer a full Career Pathway and support you with fantastic progression opportunities.