Luxury Train Steward

1 month ago


London, Greater London, United Kingdom Belmond Full time
Role Overview

As a Steward on the British Pullman, you will be part of a team that provides exceptional Food & Beverage service to our discerning guests. This role requires a dynamic individual with a passion for excellence and storytelling in travel, strong cultural awareness, and an unwavering approach to maintaining high standards.

Key Responsibilities

  • Ensure all guest areas aboard the luxury train are well maintained, carrying out back of house duties as required.
  • Responsible for the wellbeing and safety of your allocated car and passengers.
  • Deliver cleaning and maintenance duties to the highest standards.
  • Assist with depot, Victoria Lounge, and departure point operations.
  • Provide exceptional hospitality and professionalism to guests at all times.
  • Ensure full knowledge of onboard menus, boutique items, and the areas in which the British Pullman operates.
  • Work as a team player to ensure the whole team is able to do their job to the highest standards.
  • Acknowledge and handle any passenger requests, whether dietary, medical, or special occasion requests.
Requirements

To be successful in this role, you will need:

  • Eligibility to work in the UK.
  • Previous hospitality experience within a luxury environment.
  • Advanced knowledge of food and beverage.
  • Be a professional, credible, confident, and enthusiastic individual.
What We Offer

We pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits, including:

  • Competitive salary and health insurance plans.
  • Discover Belmond Programme, which includes complimentary and preferred rate experiences at our iconic destinations.
  • Group Income Protection - Group Life Insurance - Employer contribution pension.
  • Enhanced maternity and paternity pay.
  • All meals provided.
  • Uniform & dry cleaning.
  • Team social events.
  • Wellness programme throughout the year.
  • Further learning & development opportunities within Belmond.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.



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