Technical Support Specialist
4 days ago
Looking for a rewarding career in the automotive industry? We have an exciting opportunity for a Technical Support Specialist to join our team at CV-Library.
As a Technical Support Specialist, you will provide industry-leading support to distributors, customers, and end users regarding all aspects of their product range. This includes providing dynamic phone, live web chat, and email support services.
Key Responsibilities:- Provide customer support via telephone
- Support resolution of technical queries utilizing available resources
- Answer and redirect web form submissions
- Create required reporting in line with business requirements to improve processes
- Assist with technical articles
- Assist with trade shows and customer events
- Support warranty process
- Diagnostic tool support via team viewer
- Diagnostic tool commissioning and exchange units
- Follow up leads with the sales team and support sales opportunities where required (including software renewal)
In return for your expertise, we offer a competitive salary of £30,000 - £36,000 per annum, a bonus scheme, 6% employer pension contributions (max 9%), hybrid working arrangement, and 25 days of annual holidays.
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