Technical IT Specialist
4 days ago
Location: Coleshill, Birmingham
Estimated Salary: £45,000 - £60,000 per annum
About the RoleWe are seeking a skilled IT professional to join our dynamic telecoms company. The successful candidate will have a proven track record in provisioning and technical problem-solving, with hands-on expertise in telecoms systems, VoIP, and IT networks.
The ideal candidate will possess excellent communication skills and a customer-focused approach, ensuring seamless delivery of telecoms services to clients.
Key Responsibilities- Provisioning: Configure and deploy telecoms systems, including VoIP, phone lines, and broadband services, maintaining optimal network performance.
- IT Support: Provide technical support to both internal teams and external clients, troubleshooting hardware, software, and network issues, with a focus on delivering exceptional customer service.
- System Management: Maintain and update IT infrastructure, ensuring efficient operation and reliability, with accurate records of provisioning activities and system configurations.
- Proven experience in an IT engineering role, ideally within telecoms or MSP environments.
- Hands-on expertise in telecoms provisioning, VoIP systems, and IT networks, with a strong understanding of network architecture and protocols.
- Excellent communication and customer service skills, with the ability to work effectively with both technical and non-technical stakeholders.
- A competitive salary package, including benefits, with opportunities for career progression and professional development.
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