Windows 10 Technical Support Expert
1 week ago
We are seeking a skilled and experienced Senior Desktop Support Engineer to join our IT team at Lorien. This role offers an exciting opportunity to work with cutting-edge technology and provide exceptional technical support to our employees.
Role Overview: We are looking for a skilled Senior Desktop Support Engineer to join our team. The ideal candidate will have experience in desktop support, strong troubleshooting skills, and excellent communication skills.
- Deliver high-quality technical support to ensure seamless IT operations.
- Implement and maintain Windows 10, MS Office, and other essential applications.
- Identify and resolve hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other devices.
- Manage software updates using SCCM and support MS Teams and email platforms.
- Collaborate with IT teams on project-related tasks and document processes.
Key Qualifications:
- Expertise in Windows 10, Active Directory, Citrix, VDI, and Exchange.
- Excellent troubleshooting skills and knowledge of SCCM and endpoint security.
- Able to work effectively as part of a team and communicate complex ideas simply.
- Certifications like CompTIA A+ preferred.
Please note: This role requires flexibility and willingness to work overnight shifts every 3 weeks.
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