Windows 10 Technical Support Expert

1 week ago


London, Greater London, United Kingdom Lorien Full time £60,000

We are seeking a skilled and experienced Senior Desktop Support Engineer to join our IT team at Lorien. This role offers an exciting opportunity to work with cutting-edge technology and provide exceptional technical support to our employees.

Role Overview: We are looking for a skilled Senior Desktop Support Engineer to join our team. The ideal candidate will have experience in desktop support, strong troubleshooting skills, and excellent communication skills.

  • Deliver high-quality technical support to ensure seamless IT operations.
  • Implement and maintain Windows 10, MS Office, and other essential applications.
  • Identify and resolve hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other devices.
  • Manage software updates using SCCM and support MS Teams and email platforms.
  • Collaborate with IT teams on project-related tasks and document processes.

Key Qualifications:

  • Expertise in Windows 10, Active Directory, Citrix, VDI, and Exchange.
  • Excellent troubleshooting skills and knowledge of SCCM and endpoint security.
  • Able to work effectively as part of a team and communicate complex ideas simply.
  • Certifications like CompTIA A+ preferred.

Please note: This role requires flexibility and willingness to work overnight shifts every 3 weeks.


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