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Technical Support Specialist

2 months ago

East Anglia, United Kingdom Couno ® IT Solutions Full time
Technical Support Specialist

Couno ® IT Solutions is seeking a skilled Technical Support Specialist to join our team. As a key member of our service delivery team, you will be responsible for providing advanced IT support to our clients, ensuring they receive top-tier assistance and exceptional customer service.

Key Responsibilities:
  • Provide advanced IT support to clients, including troubleshooting and resolving complex technical issues.
  • Engage with clients in a professional, consultative manner, fostering strong, long-term relationships through trust and exceptional customer service.
  • Collaborate with clients during onboarding processes and coordinate installation dates, providing assurance and expert guidance.
  • Educate and train clients and junior team members on advanced IT solutions, imparting knowledge and insights.
  • Perform administrative and assume project responsibilities as assigned.
Requirements:
  • A strong background in technical support roles, with several years of experience, preferably within an MSP environment.
  • Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11).
  • Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
  • Proven expertise in Office 365 Administration, including Exchange, SharePoint, and InTune.
  • In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
  • Competency in Windows Server installations.
  • Experience with Office 365 Exchange and SharePoint Migrations.
  • Demonstrated ability to manage complex IT projects.
  • Familiarity with Azure AD and advanced IT solutions.

If you are passionate about delivering exceptional IT support and building strong client relationships, we encourage you to apply and join our team at Couno ® IT Solutions.