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Translation Project Manager

2 months ago

Enfield Town, Greater London, United Kingdom lornawrites Full time

About the Role

We are seeking a highly organized and communicative Project Manager to join our team at Lorna Writes. As a key member of our language services department, you will be responsible for managing and processing customer orders, coordinating the full project lifecycle, and providing exceptional customer support and care.

Key Responsibilities

  • Manage and process customer orders in a timely and efficient manner
  • Coordinate the full project lifecycle, from initiation to delivery
  • Provide exceptional customer support and care, ensuring high levels of satisfaction
  • Manage a team of translators and linguists to ensure projects are delivered correctly
  • Sourcing and recruitment of subcontractors to support project delivery
  • Utilize our in-house CRM software to manage customer relationships and project progress
  • Diary management to ensure timely project delivery and customer communication

Required Skills and Attributes

  • Excellent organizational and time management skills
  • Strong written and verbal communication skills
  • A positive and friendly approach to customers, with a commitment to delivering exceptional customer service
  • The ability to work under time pressure and meet deadlines
  • Meticulous attention to detail, ensuring high-quality project delivery

About Us

Lorna Writes is a dynamic and growing translation agency, dedicated to providing high-quality language services to clients worldwide. We offer excellent career progression opportunities, company-supported training and qualification programs, and performance-related bonuses.

What We Offer

  • Excellent career progression opportunities
  • Company-supported training and qualification programs
  • Performance-related bonuses