Residential Branch Manager

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Spicerhaart Full time

About the Role

We are seeking a highly skilled and experienced Branch Manager to lead our Residential team. As a key member of our management team, you will be responsible for driving business growth, managing a team of Estate Agents, and delivering exceptional customer service.

Key Responsibilities

  • Lead daily meetings with the Estate Agency team to discuss sales performance, customer feedback, and business development opportunities.
  • Coach and develop the skills of your team members to ensure they are equipped to meet the needs of our customers.
  • Monitor and assess individual team member performance, providing regular feedback and coaching to improve performance.
  • Develop and implement business plans to drive sales growth and improve customer satisfaction.
  • Build and maintain strong relationships with vendors, buyers, and other stakeholders to drive business growth.
  • Ensure the business is risk-averse and compliant with all regulatory requirements.

Requirements

  • Minimum of 2 years' experience in Estate Agency at a Senior Negotiator position or higher.
  • Full UK Driving Licence for a manual vehicle.
  • Strong communication and interpersonal skills, with the ability to build trusting relationships with customers and colleagues.
  • Ability to work under own initiative, with a strong focus on delivering results and meeting targets.
  • Good IT skills, with experience of Microsoft packages.
  • Attention to detail and ability to manage multiple tasks and priorities.

What We Offer

  • Competitive salary and bonus structure.
  • Opportunities for career progression and professional development.
  • Full training and support to ensure you have the skills and knowledge to succeed in the role.
  • A dynamic and supportive team environment.


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