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Anti Money Laundering and Fraud Investigator

2 months ago


Nottingham, Nottingham, United Kingdom Capital One Full time
{"About this role": "At Capital One, our Fraud team protects the business from fraud losses while putting the customer at the heart of everything we do. We're looking for a skilled investigator to join our team and help us achieve this goal.", "Key responsibilities": "As a member of our Fraud team, you'll be responsible for investigating all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes. You'll also be responsible for protecting the business from fraud losses by proactively identifying fraudulent applications and transactions, and protecting victims of fraud and genuine customers.", "What you'll do": "\u2022 Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes
\u2022 Protect the business from fraud losses by proactively identifying fraudulent applications and transactions
\u2022 Protect victims of fraud and genuine customers
\u2022 Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses
\u2022 Be the point of contact for offshore vendors and other areas of the UK operation\", "What's in it for you": "We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes. You'll also have immediate access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, and mindfulness space.", "Where and how you'll work": "During your training, you'll be based in the office and work a standard Monday to Friday schedule. Once you've completed your training, you'll move onto the Fraud team shift pattern and work a standard Monday to Friday schedule with some flexibility to work from home.", "We're committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community, and ethnic minority candidates.", "lang_code": "en-US"}