Senior Business Operations Analyst

3 days ago

London, Greater London, United Kingdom M&G plc Full time
About M&G plc

M&G is an international savings and investments business with a rich history dating back over 170 years. We offer a range of financial products and services through Asset Management, Life and Wealth. Our goal is to provide attractive financial outcomes for our clients and superior shareholder returns.

Job Summary

We are seeking a highly skilled Business Analyst to join our team in the COO Operations Change area. This role will be responsible for providing analysis, design, and implementation capabilities to support complex transition events and product launches.

Key Responsibilities
  • Owns end-to-end Operational Model impact analysis and design to support complex transition events.
  • Supports relevant Business Solutions Design Leads by providing an additional point of contact for key stakeholders (internal or external) for operational design and implementation throughout all stages of the product lifecycle.
  • Ensures scalability, operational risk, and regulatory compliance are considered in the definition of the support model for any new mandate/fund launch.
  • Works with Implementation analysts to maintain template libraries and up-to-date proformas, playbooks, and blueprints for all areas of operating models.
  • Assists with analysis on implementation of new requirements resulting from non-standard product events and defines new processes where required.
  • Collaborates with external parties (Custodians, Third Party Administrators) and relevant Design teams to support the definition and implementation of operating models.
  • Performs end-to-end setup and completes operational readiness (configuration) activities associated with both vanilla and complex product events (e.g., product launch, product maintenance, enhancement, and closures).
  • Conducts testing of successful transition setup and any new processes.
  • Configures and maintains workflow in PowerApps, Power Automate, and PowerBI, e.g., changing users, tasks, SLAs, and amending dependencies.
  • Maintains all static and reference data in the workflow tool required to deliver the product.
  • Ensures procedures and risk/control frameworks are complied with and kept up-to-date.
  • Provides guidance and support to less experienced Implementation Analyst colleagues through informal mentorship, on-the-job coaching, and general performance guidance.
Requirements
  • End-to-end understanding of the asset management operating model, knowledge of the products and instrument types, and clients managed.
  • Experience of end-to-end operating models and change design desirable i.e., as a business analyst or subject matter expert.
  • Knowledge or experience of standard technology platforms and outsource services used widely in asset management, BRS Aladdin experience desirable.
  • Strong understanding of asset classes i.e., equities (public and private), fixed income (public and private), derivatives (ETDs and OTCs), and money markets.
  • Able to demonstrate broad industry awareness and familiarity with issues impacting asset management as a whole.
  • Knowledge of PowerApps, Power Platform, and PowerBI is desirable.
  • Delivery-focused with strong planning skills and ability to manage, recognize, and prioritize deadlines.
  • Awareness of potential issues relating to scalability, operational risk, or compliance of the proposed solution and ability to propose appropriate risk mitigation approaches.
What We Offer

We offer a competitive salary range of £65,000 - £85,000 per annum, depending on experience. Our company culture values diversity and inclusivity, offering a welcoming environment for all employees. Additionally, we participate in the Disability Confident 'Offer an Interview' scheme, ensuring equal opportunities for candidates with disabilities or long-term health conditions.

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