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Front of House Operations Manager

2 months ago

Leatherhead, Surrey, United Kingdom PropRec Search Full time
Job Title: Front of House Manager

We are seeking an experienced Front of House Manager to oversee the general operations of a brand-new luxury building in Leatherhead.

This is a full-time 40hr week position that includes working alternative Saturdays.

What We Offer:

  • Opportunity to work in a luxury building as part of the mobilisation team
  • Great work location close to transport links
  • An opportunity to join a well-established business at an exciting period of growth
  • Competitive salary
  • 25 days holiday plus 8 bank holidays
  • Discretionary bonus scheme
  • Private medical insurance
  • Season ticket loan
  • and much more

Responsibilities:

  • Oversee general operations of the building, to include managing a team, ensuring an exceptional service is delivered to residents, and making sure the building is safe and compliant at all times
  • Manage marketing and promotional activity for the site
  • Head up the strategy for lettings and seek to drive rentals to maximum capacity
  • Plan and deliver events to build interest and engagement with the local community
  • Ensure expenses are always in alignment with the budget
  • Deal sensitively and efficiently with all escalated complaints, ensuring a solution is always found
  • Liaise with other areas of the business as and when required, including maintenance, facilities, and finance
  • Oversee all recruitment activity for on-site staff and develop your on-site team with training to ensure a consistently high standard

Requirements:

  • Ideally ARLA qualified (desirable but not essential)
  • Experienced in managing a team effectively
  • Passionate about delivering exceptional customer service
  • Excellent knowledge of building compliance, H&S and general maintenance standards
  • Excellent communication and interpersonal skills, able to build long-lasting professional relationships
  • Resilient, able to work under pressure
  • Proactive and able to use your own initiative

We are keen to speak to candidates with previous experience in the following industries:

  • Hotels and hospitality management
  • Residential building management
  • Serviced office management
  • High-end fitness and leisure management

This is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set.