Sustainability Manager

1 week ago


Peterborough, Peterborough, United Kingdom Locomo EV Full time
About the Role

We are seeking a skilled Sustainability Manager to lead our efforts in optimizing property performance and creating a culture of continuous improvement.

Responsibilities
  • Regularly review service delivery to ensure it remains fit for purpose and provides value for money.
  • Embed a culture of continuous improvement, addressing customer dissatisfaction and reducing complaint escalations.
  • Work closely with the Customer Relations Team and Housing Hub to deliver high levels of service to customers.
Requirements
  • Extensive contact centre management experience in a multi-channel environment.
  • Proven track record in delivering good customer service.
  • Ability to operate at a strategic level and manage a large team.
  • Financial awareness, knowledge of social housing issues, and ability to assimilate written and numerical information.
Benefits
  • Competitive salary: £62,000 per annum for successful applicants.
  • Agile working.
  • Professional and personal development opportunities.
  • Paid holiday (28 days pro-rata).
  • Pension schemes and employee assistance programme.


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