Aftersales Specialist

24 hours ago

Brighton, Brighton and Hove, United Kingdom Lewes Full time
About the Role

We are looking for an experienced Aftersales Service Engineer to join our team in Lewes, East Sussex. The role involves providing technical support and advice to customers, distributors, and colleagues, as well as completing service reports and liaising with customers on logistics.

Key Responsibilities
  • Provide technical support and advice to customers via our telephone helpdesk and service email.
  • Liaise with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory.
  • Occasional support of design and development through product testing.
  • Promoting sales of contracts and service parts.

The ideal candidate will have excellent communication skills, be able to work independently, and have a good understanding of mechanical and electrical principles.

Salary and Benefits

The salary for this role is estimated at £40,000 - £55,000 per annum, depending on experience. Additional benefits include a 37-hour working week, 50% travel allowance, and access to ongoing training and development opportunities.

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