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Administration Team Lead
2 months ago
NJR Recruitment is partnering with a leading firm of pension specialists to fill a key leadership role. The company is known for its family-oriented working environment and excellent reputation for providing specialist SSAS pensions administration services.
The successful candidate will lead a central and hybrid administration team, ensuring high levels of customer service are provided within given SLAs. Key responsibilities will include:
- Team Leadership: Direct, manage, and support the Leicester administration team to deliver high-quality performance.
- Work Management: Monitor and manage team workflow and resource allocation, ensuring adherence to SLAs and internal deadlines.
- Training and Development: Assist in overseeing the training and development of team members to ensure high-quality performance.
- Performance Management: Conduct regular team meetings, 1-2-1s, and performance reviews in line with company policies.
- Adherence to Policies: Ensure team adherence to company policies, procedures, and guidelines.
- MI Requirements: Ensure delivery of monthly/weekly/daily MI requirements and respond to ad hoc requests within set deadlines.
- Project Contribution: Contribute to projects and deliver within set timescales.
- Risk Management: Identify and report key risks to the Head of Group Risk.
- Third-Party Engagement: Engage with third-party providers to ensure data integrity and accuracy.
The ideal candidate will have previous line management experience and technical expertise in all areas of administration. They will also possess the ability to remain calm under pressure while meeting quality standards and deadlines, as well as a flexible approach to work.
Additionally, the successful candidate will have a sound knowledge of all Microsoft Applications and be able to set high standards for quality and quantity, working in a systematic, methodical, and orderly way.
