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Hostel Operations Manager

2 months ago

Seascale, United Kingdom YHA Full time

YHA Wasdale Hall is Seeking a Hostel Operations Manager

YHA Wasdale Hall, located on the scenic shores of Wastwater, is in search of a dedicated Hostel Operations Manager.

This unique establishment offers a refreshing alternative to conventional workplaces, providing a tranquil environment surrounded by stunning natural beauty.

YHA presents an attractive benefits package that includes:

  • Access to YHA's employee discount and cashback portal
  • Annual complimentary YHA Membership
  • Ten complimentary nights of hostel accommodation each year for you and up to three guests

Explore additional benefits of working with YHA by visiting our careers page.

Key Responsibilities of the Hostel Operations Manager

The Hostel Operations Manager will oversee the daily management of the hostel and ensure an exceptional guest experience.

This role includes accountability for achieving operational targets across various functions, including food service, while managing expenditures effectively.

The manager will lead a team of staff and occasional volunteers, contributing to the overall operations of the hostel by performing various tasks such as housekeeping, reception duties, and food service.

Required Skills and Experience

Successful candidates will be responsible for managing their hostel teams and ensuring the safety and satisfaction of all guests.

To meet YHA's standards, we seek individuals who possess:

  • Demonstrated experience in the hospitality sector
  • Understanding of safeguarding practices for vulnerable guests
  • Exceptional customer service abilities, particularly in challenging situations
  • Proven capacity to manage workload pressures effectively
  • Experience in cash handling
  • Budget management experience (preferred)

Application Process

Interested candidates should submit their CV along with a completed application form. For assistance, please refer to the contact section on our careers page.

About YHA

To learn more about YHA, its mission, and its rich heritage, please visit our careers website.

YHA is committed to accessibility for all, a core principle that has guided our charitable mission for over 90 years. We actively encourage applications from diverse backgrounds.

Important Note

All necessary checks are conducted to ensure compliance with safeguarding and recruitment regulations.

We reserve the right to close this job listing early if we receive a high volume of qualified applications.

YHA Job Title: Hostel Operations Manager

Keywords: General Manager, Hospitality Manager