Housekeeping Team Lead

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall Full time

Housekeeping Supervisor (Hotel)

Location:

Hoar Cross Hall, Staffordshire

The Role:

We are seeking a highly organised and detail-oriented individual to lead our housekeeping team. The successful candidate will oversee the daily operations of housekeeping staff, ensuring high standards of cleanliness in guest rooms and public areas.

This role requires strong leadership and communication skills, with the ability to manage time, multitask, and prioritise tasks effectively.

The ideal candidate will have previous managerial experience in a similar role, with a proven track record of delivering exceptional results.

About Us:

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort.

Our estate boasts exquisite dining venues, expansive gardens, and a world-class spa, offering an unrivalled guest experience.

Why Work With Us:

  • Competitive rate of pay
  • Complimentary use of the leisure and spa facilities
  • Free lunch from our staff canteen
  • Complimentary spa day at Eden Hall on work anniversaries
  • Employee benefits program
  • Free parking
  • Discount on overnight stays and spa days
  • 30% discount on food and drink
  • Excellent induction and training program
  • Opportunities for professional development and career advancement

Key Responsibilities:

  • Supervise room attendants, linen porters, and public area cleaners
  • Ensure high standards of cleanliness in both guest rooms and public areas
  • Conduct regular inspections, reporting maintenance issues via Snapfix
  • Assist in training and induction of new team members
  • Liaise with reception about guest requests, room changes, or VIP needs
  • Perform audits, record equipment conditions, and ensure functionality of room appliances
  • Complete stock takes and hand paperwork to management
  • Report maintenance issues, accidents, and hazards promptly

Person Specification:

  • Proven housekeeping experience in a similar setting
  • Previous managerial experience in a similar role
  • Friendly, conscientious, and positive attitude
  • Strong communication skills with the ability to give clear instructions and resolve issues efficiently
  • Ability to manage time, multitask, and prioritise tasks effectively

Working Hours:

  • 40 hours per week
  • 5 days out of 7 per week
  • Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business


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