Software Asset Management Specialist

4 weeks ago

Nottingham, Nottingham, United Kingdom Xpertise Recruitment Full time
Job Description

As a seasoned IT professional, you will play a vital role in delivering consistent, cost-effective, and compliant software management policies/processes across complex digital organisations. This position is a specialist point of contact for the business's software estate and is responsible for the ownership of license management on a global basis.

You will join an established team within Digital & Technology Services at a time of unprecedented transformation and will play a proactive role in maturing and continuously developing the function across a global platform.

Key Responsibilities
  • Define and own the Software Asset Management processes and global software licensing code of practice.
  • Review and update on a regular basis and drive/implement change where necessary across all the business.
  • Lead the development and maturity of a digital software asset management function, covering all lifecycle stages from requirements definition through to retirement.
  • Plan, design, define, implement, and manage Software licensing code of practice, processes, and procedures in conjunction with stakeholders to ensure current and planned requirements are met.
  • Own and develop the Software Asset Management Database and application to ensure correct data is held and reflected in the Configuration Management Database where appropriate.
  • Review existing license agreements and identify/document optimisation opportunities which deliver cost efficiencies.
  • Work with the DTS Strategic Contracts Manager to deliver external contractual agreements for software products and be responsible for supplier relationship management for these suppliers.
  • Development of a single source of software information including entitlement, deployment, utilisation, cost, etc.
  • Ensure end-to-end software asset control points are defined to ensure compliance with commercial and legal software licensing terms.
  • Work with Procurement and Legal Services teams to ensure Software License Agreements and End User License Agreements are suitable and risks are identified.
  • Identify, manage, and escalate any risks in the use of software which may cause the business to be non-compliant – act as service risk manager.
  • Conduct software audits of the estate to manage compliance.
  • Ensure all new license requests are authorised and ensure optimal use of licenses at all times.
  • Accountability for delivery of all software products in accordance with agreed requirements from business stakeholders.
  • Build and maintain strong relationships with the business's peers to ensure all software licensing is compliant and demonstrable cost savings identified through review of license agreements.
  • Responsible for ensuring effective management information reporting is generated where required.
  • Management of customer expectations and delivery to commitments.
  • Understand the customer's business and technical environment.
  • Monitor and predict business demand to enable appropriate planning of software asset capacity and costs.
  • Manage escalations from stakeholders.
  • Drive customer focus, service excellence, and ultimately the customers' satisfaction, and set the benchmark for team members.
  • Contribute to focus groups and other approaches used to review the software asset management process.

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