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Workshop Operations Manager

2 months ago

Par, Cornwall, United Kingdom Swift Recruitment Full time
Job Role

The successful candidate will be providing technical and diagnostic expertise within the workshop & service department, doing so by advising and directing technicians on best practice methodologies for machine checks, repairs, and servicing as per customer requirements.

Key Responsibilities:
  • Manage and control the smooth process of all new units PDI's
  • Attend weekly production meetings
  • Hold toolbox talks with service staff
  • Keep the Service Manager updated on the Workshop process
  • Provide instructions on carrying out diagnostic work and support technicians
  • Provide advice and support to technicians on technical matters
  • Coordinate and follow up Warranty Claims
  • Coordinate and ensure that Service Bulletins are completed and signed off
  • Carry out fault diagnosis for speedy machine PreDelivery Inspections Load Testing and servicing
  • Cooperate in machine care and safety whilst working on machines
  • SHEQ & ISO responsibilities for the service department
  • Ensure machines are returned to customer after service in a neat and clean condition
  • Ensure diagnosis leads to the most cost-effective and accurate remedy to fault or customer complaint
  • Complete forms and documentation included in the company's service routine
  • Custodian of all machine Service and Parts Manuals
  • Draft and prepare any reports required
  • Address and coordinate subordinates' training requirements and development
  • Ensure effective communication with staff across departments, customers, and service providers
Qualifications and Competencies Required:
  • Must have a Diesel/Auto Electric/Forklift trade test certificate
  • At least five years relevant post-trade qualified experience or similar
  • Supervisory or management experience would be advantageous
  • Candidate must be computer literate (Outlook, Excel, and Word)
  • Technical Aptitude
  • Must be able to communicate with customers at all levels
  • Must adhere to all SHE requirements
  • Well-disciplined and self-motivated