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Business Director

2 months ago

Gateshead, Gateshead, United Kingdom Tom Ford Full time
Lead a Team of Fragrance Specialists

About the Role

We are seeking a dynamic and inspirational Business Manager to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets. As a Business Manager, you will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Key Responsibilities

  • Lead and develop a team of Fragrance Specialists to achieve sales, customer service, and operational targets
  • Create and execute an agile business plan to recruit and retain customers
  • Develop and implement strategies for exceptional customer relationship management
  • Ensure the smooth running of the store and alignment of the team on the counter and Brand vision
  • Coach and inspire team members to exceed their KPIs and develop their skills

What We Offer

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

About Us

Tom Ford is a luxury beauty brand that values diversity, inclusivity, and respect for all employees, communities, and consumers. We strive to be the most inclusive and diverse beauty company in the world and are committed to creating a workplace that is welcoming and supportive of all individuals.