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Senior Client Marketing Manager

1 month ago

Manchester, United Kingdom THG Full time

About THG

We're a fast-paced, global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Why be a Senior Client Marketing Manager at THG Ingenuity?

The Client Marketing team are the point of contact for Ingenuity's global partners, responsible for managing client expectations and ensuring strategies across channels are met. The team will have regular interaction with clients and deliver outstanding results. Supported by channel experts, Client Marketing plays a key role in ensuring marketing output meets client objectives.

Key Responsibilities:

  • Be the senior point of contact for clients for marketing delivery, strategy, and output.
  • Manage channel experts in PPC, SEO, Paid Social, CRM, Influencer, and others, setting expectations and ensuring delivery is as expected.
  • Work with trading leads to establish calendars and align marketing budgets and campaigns to support and execute.
  • Prioritise channel action plans relating to clients, including setting timelines and deadlines as appropriate.
  • Project manage marketing and creative for clients.
  • Provide market insights and trends for the vertical.
  • Manage and grow customer loyalty for clients, covering referrals, retention, advocacy, and CLV optimisation strategies.
  • Identify and set key initiatives for marketing improvements for clients.
  • Brief plans, targets, weekly updates, and monthly updates.
  • Lead on weekly and monthly reporting provided to clients.
  • Own the full customer cycle for clients, covering awareness, consideration, acquisition, engagement, and retention.
  • Work with channel leads on relationships with media partners, such as Google research and data insight for beauty in the US.
  • Work with client product teams to understand product positioning and target audiences, feeding back into channel teams to refine plans.

Requirements:

  • Commercially astute, ambitious, and driven, with a hunger for success and responsibility.
  • Experience managing budgets, marketing calendars, sales forecasts, and marketing channel traffic overviews.
  • Efficient time management, problem-solving, and finding effective yet scalable solutions.
  • Experience working in a fast-paced e-commerce environment, with online retailing knowledge preferable.
  • Strong communication skills, with experience working as part of a wider team and managing others.
  • Client-facing experience or similar, working with third-party or external partners.
  • Entrepreneurial thinkers welcome, with the ability to think outside the box in a true 'start-up', agile environment with responsibility for key decision-making.

What's In It For Me?

Career Development

  • Access bespoke development programmes designed and developed by our in-house L&D team.
  • Continued development through our upskilling programme delivered in partnership with an industry-leading training provider.

Enhanced Leave

  • 25 days annual leave plus bank holidays.
  • Enjoy your birthday off on us.
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 247 Employee Assistance Programme (EAP) provided by Bupa.
  • State-of-the-art on-site gym.
  • Access to our on-site physio.

Other Perks

  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Subsidised bus pass from Manchester City Centre to our ICON office.
  • Up to 50% staff discount on THG brands.
  • On-site staff shop.
  • Access to on-site barber.
  • Refer a friend and get up to £1000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.