Catering Operations Manager

1 week ago

Isleworth, Greater London, United Kingdom CH&CO Full time

Key Responsibilities and Accountabilities

As a key member of the CH&CO team, you will be responsible for coordinating the entire operation of the catering unit during scheduled shifts. This will involve meeting and greeting customers, ensuring that client expectations of food and food service are consistently delivered in line with the CH&CO brand, and briefing all staff regarding food and service standards.

Service Delivery and Quality

  • Coordinate the entire operation of the catering unit during scheduled shifts.
  • Meet and greet customers and be a presence in the unit.
  • Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
  • Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
  • Continually monitor the service and food provided in the restaurant, give feedback to the chefs/service team, and ensure the food and service is of the highest quality.

Administrative and Support Functions

  • Check stock levels and order supplies.
  • Assist in any area of the catering unit when circumstances dictate.
  • Creating a positive team atmosphere and customer environment.
  • Configuring counter and display spaces to make them attractive.
  • Ensuring QHSE standards are met and upheld by your team.
  • Assisting with administrative duties as required.

Relationship Management and Customer Service

  • Act as the first point of reference for all customer comments and concerns and take any necessary action.
  • Actively gain customer feedback and use the information to improve the food and service offering.

Financial Management

  • Work with the Catering Manager to ensure the catering unit achieves financial targets.
  • Understand and interpret the relevant financial control systems.
  • Prepare any necessary reports at the end of each week outlining staff control, food control, and sales.

Team Management and Development

  • Organise and supervise the shifts of Front of House team.
  • Ensure all staff carry out tasks in accordance with company health, hygiene, quality, and safety standards as set out in the appropriate CH&CO manual.
  • Provide induction, initial skills, and on-the-job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
  • Manage and report staff absence, timekeeping, sickness as necessary, and provide the information to the line manager.
  • Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.

Sales and Marketing

  • Work with the Catering Manager to maximise sales at the unit.
  • Maximise sales at the restaurant through effective up-selling and marketing promotions.
  • Represent the relevant site as necessary at meetings within CH&CO.

Health and Safety

  • Keep up to date with all COSHH and HACCP procedures and methods.
  • Ensure that all employees adhere to the uniform standards.
  • Report any equipment and/or building fabric faults and any hygiene, health, and safety hazards to the relevant parties on site and in CH&CO.

Personal Development and Training

  • Take responsibility for personal development, looking for opportunities to expand knowledge of industry trends in food and food service, leadership, and management practices.
  • Attend training courses and attend CH&CO meetings when necessary.

What's in it for you?

Working with Gather & Gather has its perks. People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.

  • Great operational training and development.
  • Personal Development and Training opportunities – We are passionate about our team growing with us.
  • Life assurance scheme.
  • Pension scheme.
  • Private medical.
  • Eye care.
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance.
  • Family friendly support.
  • Regular social events and communication with our leaders.
  • Holiday purchase scheme.
  • Season ticket loans.
  • Volunteering days.
  • Professional subscriptions.
  • Recognition schemes and people awards.
  • Long service awards.
  • Access to some great high street discount vouchers.

Whilst working on the Sky contract, there are also these additional benefits:

  • Free Sky TV package.
  • Sky discounted broadband and phone rental.
  • Daily meal allowance.
  • Flu vaccine vouchers.
  • Secondment/Fixed Term contract roles within Sky.
  • Reward & Recognition Bonus/Vouchers/Hampers.
  • Your Space Day.
  • Happy Holidays – a gift from Sky Spaces team.

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