Domiciliary Care Service Director
4 weeks ago
About This Role
We are looking for a highly skilled and experienced Registered Care Manager to join our team at Home Instead Ballymena.
Key Responsibilities
- Work closely with the Directors to coordinate the setup, growth, and development of a high-quality private domiciliary care service for older people in the local area.
- Navigate networking in the local community to raise awareness of the service.
- Promote the highest standards of care and service.
- Offer support and leadership to the care team.
- Convert new client enquiries and coordinate staffing rotas.
- Ensure compliance by maintaining accurate records and documentation in accordance with legal and organisational requirements.
- Ensure successful operation of quality control systems and perform quality assurance visits for clients.
- Continually review and improve our processes to ensure the most effective and efficient service is always being delivered.
- Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
- Responsible and ownership of key performance indicators.
- Undertake monthly audits, including recruitment documentation, accident and incidents, medication, and trend analysis.
- Promote a positive culture in line with the Home Instead ethos and values.
- Work collaboratively with the registered manager of Belfast office to ensure consistency across both offices.
- Participate in the On-Call rota as required.
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