Domiciliary Care Service Director

4 weeks ago


Ballymena, United Kingdom Home Instead Full time

About This Role

We are looking for a highly skilled and experienced Registered Care Manager to join our team at Home Instead Ballymena.

Key Responsibilities

  • Work closely with the Directors to coordinate the setup, growth, and development of a high-quality private domiciliary care service for older people in the local area.
  • Navigate networking in the local community to raise awareness of the service.
  • Promote the highest standards of care and service.
  • Offer support and leadership to the care team.
  • Convert new client enquiries and coordinate staffing rotas.
  • Ensure compliance by maintaining accurate records and documentation in accordance with legal and organisational requirements.
  • Ensure successful operation of quality control systems and perform quality assurance visits for clients.
  • Continually review and improve our processes to ensure the most effective and efficient service is always being delivered.
  • Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
  • Responsible and ownership of key performance indicators.
  • Undertake monthly audits, including recruitment documentation, accident and incidents, medication, and trend analysis.
  • Promote a positive culture in line with the Home Instead ethos and values.
  • Work collaboratively with the registered manager of Belfast office to ensure consistency across both offices.
  • Participate in the On-Call rota as required.


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