Homecare Operations Lead

5 days ago

Ballymena, United Kingdom Home Instead Full time

Job Description

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This is an exciting opportunity for a highly skilled and experienced Care Manager to join our expanding team. As a key member of our leadership team, you will be responsible for the growth and development of our domiciliary care services, ensuring outstanding quality care and efficient business operations.

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Key responsibilities include:

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  • ">
  • Coordinating the setup and growth of a high-quality private domiciliary care service for older people in the local area">
  • Networking in the local community to raise awareness of our service">
  • Promoting the highest standards of care and service">
  • Leading and supporting the care team">
  • Converting new client enquiries and coordinating staffing rotas">
  • Maintaining accurate records and documentation in accordance with legal and organisational requirements">
  • Ensuring successful operation of quality control systems and performing quality assurance visits for clients">
  • Continually reviewing and improving our processes to ensure effective and efficient service delivery">
  • Managing complaints and incidents, and using findings to initiate improvements">
  • Responsibility & ownership of key performance indicators">
  • Undertaking monthly audits, including recruitment documentation, accident & incidents, medication & trend analysis">
  • Promoting a positive culture aligned with the Home Instead ethos and values">
  • Collaborating with the registered manager of our Belfast office to ensure consistency across both offices">
  • Participating in the On-Call rota as required">

Requirements

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To succeed in this role, you will need:

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  • ">
  • Experience in a management role in health and social care">
  • Strong leadership and communication skills, with the ability to motivate and inspire a team">
  • Excellent organisational and time management abilities, with a keen attention to detail">
  • Ability to work well and accurately under pressure">
  • Responsiveness, agility, and calmness when dealing with multiple priorities">
  • Flexibility to meet demands of the business, including participating in an on-call rota">
  • Knowledge of relevant NI legislation and regulations governing the provision of care services">
  • Good working knowledge of IT Systems, including Microsoft Office, and experience of large databases and virtual communication platforms">
  • A combination of qualification, registration, and experience meeting the Domiciliary Care standards">
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Additional Information

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This is a full-time role, Monday to Friday, with weekend availability. A driving licence is required for this position.

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