Healthcare Operations Director
1 day ago
Oviva AG is a leading digital health provider that offers innovative app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes.
Our mission is to provide accessible and effective care to people living with weight-related conditions. We operate within the healthcare systems to give people access to the medical care they need.
Job DescriptionThis role is a key contributor to ensuring our Patient Services Team is set up for success in our Inbound and Admin team and/or Programme teams.
As a Patient Services Team Manager, you will be responsible for managing a team of PPCs, Senior PPCs and Patient Support Specialists, ensuring they deliver a fantastic experience to our patients, whilst supporting them in their own development.
You will work closely with the Clinical Services, Account Management and Finance & BI Teams to ensure our contract KPIs and payment milestones are met.
RequirementsTo be successful in this role, you will need:
- At least 2 years line management experience.
- A coaching skill set to support people to develop and achieve performance goals.
- Excellent communication and interpersonal skills, with the ability to build rapport remotely.
- Data and KPI driven - willing and able to use data to make decisions autonomously.
We offer a competitive salary of £45,000 - £55,000 per year, as well as a range of other benefits, including:
- Enhanced family leave.
- Personal learning & training leave allowance to support your development.
- You will have the opportunity to develop and attend clinical supervision sessions and training sessions in order to upskill and develop whilst in role.
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