Healthcare Operations Director

1 day ago


Leeds, Leeds, United Kingdom Oviva AG Full time
About Us

Oviva AG is a leading digital health provider that offers innovative app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes.

Our mission is to provide accessible and effective care to people living with weight-related conditions. We operate within the healthcare systems to give people access to the medical care they need.

Job Description

This role is a key contributor to ensuring our Patient Services Team is set up for success in our Inbound and Admin team and/or Programme teams.

As a Patient Services Team Manager, you will be responsible for managing a team of PPCs, Senior PPCs and Patient Support Specialists, ensuring they deliver a fantastic experience to our patients, whilst supporting them in their own development.

You will work closely with the Clinical Services, Account Management and Finance & BI Teams to ensure our contract KPIs and payment milestones are met.

Requirements

To be successful in this role, you will need:

  • At least 2 years line management experience.
  • A coaching skill set to support people to develop and achieve performance goals.
  • Excellent communication and interpersonal skills, with the ability to build rapport remotely.
  • Data and KPI driven - willing and able to use data to make decisions autonomously.
What We Offer

We offer a competitive salary of £45,000 - £55,000 per year, as well as a range of other benefits, including:

  • Enhanced family leave.
  • Personal learning & training leave allowance to support your development.
  • You will have the opportunity to develop and attend clinical supervision sessions and training sessions in order to upskill and develop whilst in role.


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