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Referral Support Specialist
2 months ago
An exciting opportunity has arisen for a full-time Referral Administrator role, based at West Offices, York. This position will support the Referral Support Service, a team responsible for processing first outpatient referrals for patients registered in the Vale of York and Scarborough and Ryedale area.
About the RoleThe Referral Support Service is a patient-focused service, ensuring patients receive excellent customer service throughout their patient journey. We are a friendly and supportive team, dedicated to ensuring team members are trained and developed to reach their full potential as individuals. A full induction and training period will be undertaken to achieve this.
Key Responsibilities- Ensure a smooth referral process for individual patients.
- Act as a point of contact for all referrals entering the service, including queries relating to patients wishing to access referral pathways, GPs/Practice staff, and provider services.
- Represent the organisation and project a professional and confident image at all times.
- Work as part of a RSS team to ensure support is delivered, using own initiative to respond to unexpected and sometimes unusual, highly emotive and/or sensitive issues, escalating them to senior colleagues where appropriate.
Essential Skills and Competencies
- Excellent writing, data entry, and telephone skills, able to work with a wide range of individuals and organisations.
- Excellent organisational skills.
- Ability to work flexibly and effectively as part of a team.
- Able to work on own initiative, organising and prioritising own workload to set deadlines.
- Demonstrate diplomacy, tact, and assertive behaviour in appropriate measure and at appropriate times.
- Ability to maintain concentration and manage frequent interruptions.
- Ability to maintain confidentiality and trust.
- Keyboard skills.
Qualifications
- Educated to NVQ Level 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- In-depth understanding of administrative systems and processes.
Desirable Skills and Competencies
- Working knowledge of IT systems and software programmes such as Outlook, Word, Excel, ECDL, and working knowledge of NHS e-RS (Choose and Book).
- Knowledge of NHS issues.
- Understanding of data protection legislation.
Experience
- Significant experience of working in busy and demanding administrative environments providing a service to multiple users/customers.
