Telecoms Infrastructure Specialist
4 days ago
We are excited to offer the opportunity for a skilled Telecoms Infrastructure Specialist to join our dynamic team at IP Exchange Ltd.
This role is essential in providing high-level technical support and driving the success of our service offerings, requiring a competitive salary of £55,000 per annum.
The successful candidate will be instrumental in troubleshooting and resolving complex technical issues, enhancing our product development, and maintaining our reputation for service excellence.
Key Responsibilities- Technical Support: Provide comprehensive technical support across various service lines including mobile, connectivity, and IT, adhering to company SLAs.
- Problem Solving: Proactively troubleshoot and resolve first through third line customer issues promptly.
- System Installation: Assist in the provisioning, installation, and maintenance of systems, including conducting site surveys and technical health checks.
- Customer Onboarding: Onboard new customers focusing on the technical setup, training, and resource development.
- Rlevant hands-on experience in a telecoms setting.
- IT-related qualification (minimum A Level) or equivalent practical experience.
- Extensive experience in VoIP engineering, including SIP, RTP, and other protocols.
- Demonstrable skill in troubleshooting and problem-solving within VoIP environments.
- A permanent position with a 38-hour week, Monday to Friday.
- Flexibility to work from home as required.
- Comprehensive training and support to enhance your skills.
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