Telecom Systems Specialist

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom IP Exchange Ltd. Full time

We are seeking a highly skilled Telecom Systems Specialist to join our dynamic team at IP Exchange Ltd.

This role is crucial in delivering high-level technical support and driving the success of our service offerings. The successful candidate will be instrumental in troubleshooting and resolving complex technical issues, enhancing our product development, and maintaining our reputation for service excellence.

Key Responsibilities
  1. Provide comprehensive technical support across various service lines including mobile, connectivity, and IT, adhering to company SLAs.
  2. Troubleshoot and resolve customer issues promptly, utilizing skills in VoIP engineering, SIP, RTP, and other protocols.
  3. Assist in system maintenance and upgrades, conducting site surveys and technical health checks as required.
  4. Collaborate with suppliers for testing and problem resolution.
Qualifications & Experience
  • A relevant qualification in IT (minimum A Level) or equivalent practical experience.
  • Extensive experience in VoIP engineering, including SIP, RTP, and other protocols.
  • Demonstrable skill in troubleshooting and problem-solving within VoIP environments.
Our Offer
  • A competitive salary: £55,000 - £65,000 per annum.
  • A permanent position with a 38-hour week, Monday to Friday.
  • Flexibility to work from home as required.
  • Comprehensive training and support to enhance your skills.


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