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Scheduler

2 months ago

Manchester, United Kingdom Distinct Consultancy Group Ltd Full time
Scheduler Role

We are seeking a skilled Scheduler to join our team at Distinct Consultancy Group Ltd. As a Scheduler, you will play a crucial role in ensuring the efficient scheduling of engineer's inspection/maintenance visits for our customers.

Key Responsibilities:
  • Efficiently schedule technician's diaries to meet customer requirements and SLAs.
  • Confirm visits in writing and ensure all necessary documentation is issued prior to visits.
  • Coordinate plant and machinery hire, and ensure off-hire actions are taken as necessary.
  • Actively chase down client visit confirmations to ensure booked work proceeds as planned.
  • Assist the recertification administrator with updating client CRM entries and reporting on visit outcomes.
  • Liaise with field supervisors regarding visit arrangements and modifications.
  • Build strong relationships with clients, providing quality care and customer satisfaction.
Requirements:
  • Numerate, analytical, and detail-oriented with excellent communication skills.
  • Minimum 2 years' customer service experience, preferably in a helpdesk/call centre environment.
  • Intermediate computer skills in MS Office, including Word and Excel.
  • Prior knowledge of CDM/Cafm systems, particularly work planning and scheduling functionalities.
  • Ability to work in a team environment, with a strong work ethic and flexibility to adapt to change.