Operations Leadership Role

4 days ago


Crawley, West Sussex, United Kingdom ENGINEERINGUK Full time
{"key performance metrics": "Key Performance Metrics
Our team’s key performance metrics are focused on delivering the safe, secure and efficient delivery of the onboard product and service through consistent and robust methods of oversight and proactive supplier performance management.

","supplier management": "Supplier Management
We are seeking an experienced, highly professional Inflight Services Manager who is confident in influencing internal stakeholders and third party suppliers and is a natural leader. If this sounds like you and you have the below qualities/experience, we think you would love this role.

","operations and resilience planning": "Operations and Resilience Planning
The Manager - Inflight Services Operations Delivery is responsible for a number of key areas contributing towards the team’s key deliverable activity, namely the safe, secure and efficient delivery of the catering operation and associated services to customers. Working with multiple suppliers and internal stakeholders to help maintain service levels and key performance metrics, through main areas of focus such as:
  1. Operations and Resilience Planning
  2. Supplier Performance Management
  3. Operational Safety, Security and Compliance
  4. Food Safety Assurance and Compliance


","vision": "Our Vision
At EngineeringUK, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. We’re seeking an Inflight Services Manager who shares our vision and is passionate about delivering exceptional customer experiences.

","company culture": "Our Company Culture
We’re a company that values diversity, equity and inclusion. Our customers come from all walks of life and so do our colleagues. We believe everyone can take on the world, no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs.

","skills and qualifications": "Skills and Qualifications
We’re looking for an Inflight Services Manager who has a track record of success at managing third party service contracts and compliance. You’ll need significant and varied supplier management experience with a clear understanding of the impact of culture on supplier relationships, as well as experience of supplier relationship management best practice and an understanding of the need for multiple approaches.

","food safety": "Food Safety
You’ll be responsible for ensuring the safe, secure and efficient delivery of the catering operation and associated services to customers. This includes handling food safety assurance and compliance, working with multiple suppliers and internal stakeholders to help maintain service levels and key performance metrics.

","job details": "Job Details
We’re offering a competitive salary and a full-time contract. You’ll be working at our VHQ, Crawley location, and you’ll be on call, when required, as Inflight Service Operations is a 24/7 service, all year round.

","about the role": "About the Role
This is a highly varied role that requires a natural leader who is confident in influencing internal stakeholders and third party suppliers. You’ll be working with multiple suppliers and internal stakeholders to help maintain service levels and key performance metrics, through main areas of focus such as operations and resilience planning, supplier performance management, operational safety, security and compliance, and food safety assurance and compliance.

","job requirements": "Job Requirements
We’re looking for an Inflight Services Manager who has a track record of success at managing third party service contracts and compliance. You’ll need significant and varied supplier management experience with a clear understanding of the impact of culture on supplier relationships, as well as experience of supplier relationship management best practice and an understanding of the need for multiple approaches.

","job responsibilities": "Job Responsibilities
The Manager - Inflight Services Operations Delivery is responsible for a number of key areas contributing towards the team’s key deliverable activity, namely the safe, secure and efficient delivery of the catering operation and associated services to customers. Working with multiple suppliers and internal stakeholders to help maintain service levels and key performance metrics, through main areas of focus such as operations and resilience planning, supplier performance management, operational safety, security and compliance, and food safety assurance and compliance.

"}

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