Global Learning Strategist EMEA

3 days ago


Uxbridge, United Kingdom Encore Canada Full time

About the Role

We are seeking a highly skilled Global Learning Strategist to join our team in EMEA. The successful candidate will be responsible for overseeing Global Learning strategy, initiatives and execution within EMEA, reporting to the Group HR Director, EMEA.

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise, and excellence, while connecting us more closely to our customers.

Your Perspective

The role offers a competitive salary range of £50,000 to £60,000 (dependent on your individual expertise and experience) along with a comprehensive benefits package including BUPA full coverage Private Healthcare with no excess payments for the employee, Employee supported volunteering, Enhanced family leave provisions, Perkbox and Employee assistance Programme, Company sick pay, Employee recognition scheme, Generous employee referral scheme, Clearly defined Career path, Access to state-of-the-art technology, Global presence and opportunities worldwide, and Long Service Programme.

Job Responsibilities

  • Develop an effective learning strategy based on the needs of the business, assessing skill sets required for team members to be successful and key competencies for the organisation.
  • Evaluate and modify existing and proposed programmes; recommend changes and facilitate implementation.
  • Collaborate with business stakeholders and corporate departments to ensure alignment along with exceptional messaging and communication.
  • In partnership with the instructional design team, create, design and curate content specific to the EMEA market needs.
  • Champion the development of certified instructors to support the deployment of corporate developed programmes.
  • Routinely run train-the-trainer programs for existing and new programmes being developed so they can be run across EMEA on a regular basis.
  • Implement, develop and maintain the logistic process of all on-site, online and on-demand learning programmes and certifications.
  • Work with multiple departments to organise regional training events, including sessions set-up, cost analysis, logistics, and tracking.
  • Oversee and manage the yearly Global Learning budget for EMEA.
  • Continually improve policies and workflows to make learning a bigger part of the culture with keeping it consistent with Global practices.
  • Work with the Global Learning team to complete content translation analysis.
  • Provide data such as course completion and learning & development results to internal departments.
  • Leverage survey system to send surveys, gather results and provide detailed analysis of findings, such as ROI.
  • Work within the global LMS.
  • Serve as the first layer of support for all team members and managers.

Requirements

  • BS/BA degree in education, teaching, hospitality or equivalent work experience required.
  • 5 years of business, sales or customer service experience.
  • Exemplary presentation skills and/or public speaking and demonstrated experience collaborating with key stakeholders.
  • Superior interpersonal skills with the ability to establish and maintain relationships with multiple levels of team members and leadership.
  • Understanding of training needs analysis, development, design, delivery and measurement.

Competencies

  • Interpersonal Savvy
  • Business Acumen
  • Organising
  • Problem Solving
  • Process Management
  • Drive for Results
  • Comfort around Higher Management
  • Integrity and Trust
  • Customer Focus


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